Terms and Conditions
1.1 Our quotation, unless otherwise stated, does not include insurance, customs
duties, port charges including (but not limited to) demurrage, inspections,
or any fees, or taxes payable to government bodies or agencies.
1.3 The Quote, unless otherwise stated, does not include customs
duties, inspections, and port charges including demurrage, or any
fees, or taxes payable to third parties or government bodies.
1.4 The Quote shall remain valid for 28 days from the date of issue.
1.5 Unless already included in the Quote, reasonable additional
charges will apply in the following circumstances:
1.5.1 Parking or other charges in order to undertake services on your
1.5.2 Our costs change due to changes in taxation, freight, fuel, ferry or
toll charges beyond outside of our control;
1.5.3 The entrances or exits to premises, doorways, stairs, lifts or are
insufficient unimpeded movement of goods without equipment or
1.5.4 The approach, road or drive is unsuitable for our vehicles to load
or unload within 20 meters of the doorway;
1.5.5 Delays or events outside RRG’s reasonable control that increase
or extend resources or time required to complete the work agreed;
1.5.6 Moving items from a loft.
1.6 You agree to pay any reasonable charges arising from the above
circumstances. Unless otherwise stated within your Quote. RRG
have the right to choose the method and route by which to carry
out the services to be provided under this agreement.
1.8 Unless otherwise agreed, RRG will not:
1.8.1 Disconnect, reconnect, dismantle, or re-assemble
fixtures, appliances, fittings or other equipment.
1.8.2 Lay or take up any fitted floor coverings; or
1.8.3 Dismantle or assemble garden furniture and equipment including,
but not limited to: garden shelters, sheds, outdoor play
equipment, greenhouses and satellite dishes.
1.9 RRG staff are generally not authorized to carry out such work and
we recommend that you seek the services of a specialist for
1.11 You are obliged to:
1.11.1 Provide RRG with correct and up to date contact address and
telephone number details.
1.11.2 Obtain, at your own expense, all documents, permits,
permissions, licenses, customs documents necessary for the
removal to be completed.
1.11.3 Be present, or represented by a person acting on your behalf,
throughout the collection and delivery of the goods by RRG;
1.11.4 Ensure any receipt or inventories provided by RRG is signed by
you or your authorized representative as confirmation of goods or
1.11.5 Pay any parking or meter suspension charges incurred by RRG
in carrying out the agreed services;
1.11.6 Empty, defrost, clean, prepare adequately and stabilize all
appliances or electronic equipment prior to their removal. We
accept no liability for their contents;
1.11.7 Ensure all domestic and garden appliances such as washing
machines, dish washers, hose pipes, lawn mowers are clean and
dry and have no residual fluid remaining in them;
1.11.8 Arrange your own appropriate transport, storage or disposal of the
following goods which may present health and safety or fire risks:
• Any animals, plants, fish, birds or reptiles;
• Jewellery, watches, trinkets, precious stones or
metals, money, deeds, securities, stamps,
coins, or goods or collections of any similar
• Prohibited or stolen goods, drugs, potentially
dangerous, damaging or explosive items,
including gas bottles, aerosols, paints, firearms
• Goods likely to encourage vermin or other pests
or to cause infestation or contamination;
• Perishable items; and
• Items requiring a controlled environment
1.11.9 Where appropriate, it is your responsibility to arrange adequate
marine/transit insurance cover for international removals; and
1.11.10 To insure your Goods against fire or explosion.
1.12 RRG will not be liable for any loss or damage, costs or additional
charges that may arise from your failure to discharge these
1.14 By entering into this Agreement, you agree that:
1.15 The goods to be removed are your property and are free of any legal
1.16 You have the authority to act on behalf of the owner to enter into this
1.17 You must notify us without undue delay of the name and address of
any person that, subsequent to this agreement enter into force,
obtains an interest in the goods.
1.18 You will provide a full indemnity and pay RRG in respect of any
damages or costs brought against us should it become apparent that
you do not have the appropriate authority or ownership of the goods.
1.20 RRG is obligated to:
1.21 Ensure that its personnel discharge their responsibilities with due
skill, care, professionalism, and diligence
1.22 Notify you if any of your goods, in our opinion are hazardous to health,
dirty or unhygienic, whether they are likely to attract vermin, and
under what conditions we would be prepared to accept such goods
or whether RRG refuses to accept them. Should RRG refuse to
accept the goods noted under section 2 above, we accept no liability
for their removal or transit
1.23 Maintain valid insurance cover as a business and make details
relating to such available to the Customer upon request
1.25 Unless otherwise agreed in writing, the agreed fee payable to RRG
by the Customer must be cleared prior to the removal date. In default
of such payment RRG reserves the right of refusal to commence the
removal until the funds owed are paid.
1.26 For all overdue payments, RRG reserves the right to charge interest
on a daily basis calculated at 4% per annum above the prevailing
base rate of the Bank of England.
1.28 Should you postpone or cancel your removal, RRG reserves the
right to charge you in accordance with the following parameters:
1.29 14 days or more before the removal start date: No charge.
1.30 Between 7 and 14 days before the removal start date: 30% of the
1.31 Less than 7 days before the removal start date: 60% of the removal
1.32 On the day the work starts or after work commences: up to 100%
of our charges.
1.34 We may accept liability for loss or damage to your goods only
where this is a direct result of negligence or breach of contract on
the part of RRG’s. For such purposes, we have in place goods in
transit insurance up to the value of £10,000.
1.35 For goods received from, or destined to, destined to, a place
outside of the United Kingdom, RRG may only accept liability for
loss or damage arising from our negligence or breach of contract
whilst the goods are in our physical possession, or we fail to pack
the goods to an reasonable standard where RRG have been
contracted to pack the goods that are subject to the claim.
1.36 RRG shall not be liable for:
1.37 Goods confiscated, seized, removed or damaged by customs
1.38 Damage as a result of moving goods under you or your
representative’s express instruction, against our advice, and
where moving the goods in the manner instructed is likely to cause
1.39 Damage to premises or property other than goods
1.40 Loss or damage caused by fire or explosion
1.41 Delays or failures to provide the services under this agreement as
a result of war, invasion, acts of foreign enemies, hostilities
(Whether war is declared or not), civil war, terrorism, rebellion
and/or military coup, Act of God, adverse weather, third party
industrial action, re-scheduled sailing, departure or arrival times,
port congestion, or other such events outside our reasonable
1.42 Damage, loss, or failure to produce goods as a result of gradual or
natural deterioration, evaporation or leakage from unstable or
perishable goods, including goods left within furniture or
1.43 Changes caused by atmospheric conditions such as corrosion,
tarnishing, mildew, mould, dampness, dampness or rusting
1.44 Any goods which have a pre-existing defect
1.45 Goods in wardrobes, drawers or appliances, packages or other
container not both packed and unpacked by RRG.
1.46 Loss or damage incurred by the Customer as a result of delays in
transit time unless directly attributable to RRG’s negligence or
breach of contract
1.47 You must notify RRG in writing if you believe it to be responsible
for any damage to property or premises other than goods
submitted for removal as soon as practically possible, and not later
than 24 hours after the damage occurs.
1.49 RRG reserves the right to sub-contract in part or in whole the
services to be completed under this agreement. In the event of any
sub-contracting, all terms of this agreement remain in force.
1.51 This agreement is governed by the law and jurisdiction of England
1.53 If payments are up to date, RRG will not end this contract except by
giving sufficient notice. You may terminate this agreement free of
charge with at least 14 days notice in writing.
If you are looking for a removals company in London, please get in touch with us at Rapid Removal Group for a free consultation.
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