Terms and Conditions





1. Our Quotation

1.1 Our quotation, unless otherwise stated, does not include insurance, customs

duties, port charges including (but not limited to) demurrage, inspections,

or any fees, or taxes payable to government bodies or agencies.


1.2 Your quote

1.3 The Quote, unless otherwise stated, does not include customs

duties, inspections, and port charges including demurrage, or any

fees, or taxes payable to third parties or government bodies.

1.4 The Quote shall remain valid for 28 days from the date of issue.

1.5 Unless already included in the Quote, reasonable additional

charges will apply in the following circumstances:

1.5.1 Parking or other charges in order to undertake services on your


1.5.2 Our costs change due to changes in taxation, freight, fuel, ferry or

toll charges beyond outside of our control;

1.5.3 The entrances or exits to premises, doorways, stairs, lifts or are

insufficient unimpeded movement of goods without equipment or


1.5.4 The approach, road or drive is unsuitable for our vehicles to load

or unload within 20 meters of the doorway;

1.5.5 Delays or events outside RRG’s reasonable control that increase

or extend resources or time required to complete the work agreed;


1.5.6 Moving items from a loft.

1.6 You agree to pay any reasonable charges arising from the above

circumstances. Unless otherwise stated within your Quote. RRG

have the right to choose the method and route by which to carry

out the services to be provided under this agreement.


1.7 Services not included, unless otherwise agreed

1.8 Unless otherwise agreed, RRG will not:

1.8.1 Disconnect, reconnect, dismantle, or re-assemble

fixtures, appliances, fittings or other equipment.

1.8.2 Lay or take up any fitted floor coverings; or

1.8.3 Dismantle or assemble garden furniture and equipment including,

but not limited to: garden shelters, sheds, outdoor play

equipment, greenhouses and satellite dishes.

1.9 RRG staff are generally not authorized to carry out such work and

we recommend that you seek the services of a specialist for



1.10 Your obligations

1.11 You are obliged to:

1.11.1 Provide RRG with correct and up to date contact address and

telephone number details.

1.11.2 Obtain, at your own expense, all documents, permits,

permissions, licenses, customs documents necessary for the

removal to be completed.

1.11.3 Be present, or represented by a person acting on your behalf,

throughout the collection and delivery of the goods by RRG;

1.11.4 Ensure any receipt or inventories provided by RRG is signed by

you or your authorized representative as confirmation of goods or

job completion;

1.11.5 Pay any parking or meter suspension charges incurred by RRG

in carrying out the agreed services;

1.11.6 Empty, defrost, clean, prepare adequately and stabilize all

appliances or electronic equipment prior to their removal. We

accept no liability for their contents;

1.11.7 Ensure all domestic and garden appliances such as washing

machines, dish washers, hose pipes, lawn mowers are clean and

dry and have no residual fluid remaining in them;

1.11.8 Arrange your own appropriate transport, storage or disposal of the

following goods which may present health and safety or fire risks:

• Any animals, plants, fish, birds or reptiles;

• Jewellery, watches, trinkets, precious stones or

metals, money, deeds, securities, stamps,

coins, or goods or collections of any similar


• Prohibited or stolen goods, drugs, potentially

dangerous, damaging or explosive items,

including gas bottles, aerosols, paints, firearms

and ammunition;

• Goods likely to encourage vermin or other pests

or to cause infestation or contamination;

• Perishable items; and

• Items requiring a controlled environment

1.11.9 Where appropriate, it is your responsibility to arrange adequate

marine/transit insurance cover for international removals; and

1.11.10 To insure your Goods against fire or explosion.

1.12 RRG will not be liable for any loss or damage, costs or additional

charges that may arise from your failure to discharge these



1.13 Ownership of goods

1.14 By entering into this Agreement, you agree that:

1.15 The goods to be removed are your property and are free of any legal


1.16 You have the authority to act on behalf of the owner to enter into this


1.17 You must notify us without undue delay of the name and address of

any person that, subsequent to this agreement enter into force,

obtains an interest in the goods.

1.18 You will provide a full indemnity and pay RRG in respect of any

damages or costs brought against us should it become apparent that

you do not have the appropriate authority or ownership of the goods.


1.19 RRG’s obligations

1.20 RRG is obligated to:

1.21 Ensure that its personnel discharge their responsibilities with due

skill, care, professionalism, and diligence

1.22 Notify you if any of your goods, in our opinion are hazardous to health,

dirty or unhygienic, whether they are likely to attract vermin, and

under what conditions we would be prepared to accept such goods

or whether RRG refuses to accept them. Should RRG refuse to

accept the goods noted under section 2 above, we accept no liability

for their removal or transit

1.23 Maintain valid insurance cover as a business and make details

relating to such available to the Customer upon request


1.24 Payment

1.25 Unless otherwise agreed in writing, the agreed fee payable to RRG

by the Customer must be cleared prior to the removal date. In default

of such payment RRG reserves the right of refusal to commence the

removal until the funds owed are paid.

1.26 For all overdue payments, RRG reserves the right to charge interest

on a daily basis calculated at 4% per annum above the prevailing

base rate of the Bank of England.


1.27 Cancellation and postponement charges

1.28 Should you postpone or cancel your removal, RRG reserves the

right to charge you in accordance with the following parameters:

1.29 14 days or more before the removal start date: No charge.

1.30 Between 7 and 14 days before the removal start date: 30% of the

removal charge.

1.31 Less than 7 days before the removal start date: 60% of the removal


1.32 On the day the work starts or after work commences: up to 100%

of our charges.


1.33 Our liability for loss or damage

1.34 We may accept liability for loss or damage to your goods only

where this is a direct result of negligence or breach of contract on

the part of RRG’s. For such purposes, we have in place goods in

transit insurance up to the value of £10,000.

1.35 For goods received from, or destined to, destined to, a place

outside of the United Kingdom, RRG may only accept liability for

loss or damage arising from our negligence or breach of contract

whilst the goods are in our physical possession, or we fail to pack

the goods to an reasonable standard where RRG have been

contracted to pack the goods that are subject to the claim.

1.36 RRG shall not be liable for:

1.37 Goods confiscated, seized, removed or damaged by customs


1.38 Damage as a result of moving goods under you or your

representative’s express instruction, against our advice, and

where moving the goods in the manner instructed is likely to cause


1.39 Damage to premises or property other than goods

1.40 Loss or damage caused by fire or explosion

1.41 Delays or failures to provide the services under this agreement as

a result of war, invasion, acts of foreign enemies, hostilities

(Whether war is declared or not), civil war, terrorism, rebellion

and/or military coup, Act of God, adverse weather, third party

industrial action, re-scheduled sailing, departure or arrival times,

port congestion, or other such events outside our reasonable


1.42 Damage, loss, or failure to produce goods as a result of gradual or

natural deterioration, evaporation or leakage from unstable or

perishable goods, including goods left within furniture or


1.43 Changes caused by atmospheric conditions such as corrosion,

tarnishing, mildew, mould, dampness, dampness or rusting

1.44 Any goods which have a pre-existing defect

1.45 Goods in wardrobes, drawers or appliances, packages or other

container not both packed and unpacked by RRG.

1.46 Loss or damage incurred by the Customer as a result of delays in

transit time unless directly attributable to RRG’s negligence or

breach of contract

1.47 You must notify RRG in writing if you believe it to be responsible

for any damage to property or premises other than goods

submitted for removal as soon as practically possible, and not later

than 24 hours after the damage occurs.


1.48 Right to sub-contract

1.49 RRG reserves the right to sub-contract in part or in whole the

services to be completed under this agreement. In the event of any

sub-contracting, all terms of this agreement remain in force.


1.50 Legal Jurisdiction

1.51 This agreement is governed by the law and jurisdiction of England

and Wales.


1.52 Termination

1.53 If payments are up to date, RRG will not end this contract except by

giving sufficient notice. You may terminate this agreement free of

charge with at least 14 days notice in writing.



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